At My Club Shop, all products are made to order specifically for each customer. Please read this policy carefully before placing an order.
Returns
As our products are printed or manufactured to order, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour or product variant
- Unwanted gifts
- Any other reason where the item is not faulty
Please check product descriptions, sizing guides, colours, and personalisation details carefully before placing your order.
Nothing in this policy affects your statutory rights under UK consumer law.
Order Cancellations and Changes
Because products are made to order, we cannot guarantee that orders can be cancelled, amended, or modified once they have been placed.
If you need to make a change to your order, please contact us as soon as possible at admin@myclubshop.pro. We will do our best to help, but once production has begun we may be unable to make changes or offer a refund.
Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Faulty
- Damaged in transit
- Not as described
- Incorrect
please contact us within 28 days of receiving your order by emailing admin@myclubshop.pro.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the fault, damage, or incorrect item
Once reviewed, we will arrange an appropriate remedy, which may include:
- A replacement item
- A repair where appropriate
- A full or partial refund
Sizing Issues
Customers are responsible for reviewing the sizing information provided on each product page before ordering.
As products are made to order, we cannot accept returns or exchanges where an incorrect size has been ordered by the customer.
If you believe the item received does not match the sizing information provided, please contact us at admin@myclubshop.pro.
Lost or Missing Orders
Whilst rare, parcels can occasionally be delayed or lost in transit.
We are unable to investigate or replace orders until:
- 10 working days after dispatch for UK deliveries
Before contacting us, please:
- Check your delivery address is correct
- Check with household members or neighbours
- Check with your local delivery office or courier
Missing orders must be reported within 60 calendar days of dispatch. After this period, we may be unable to offer a replacement or refund.
Returned-to-Sender Orders
If an order is returned due to:
- An incorrect or incomplete address
- Refusal of delivery
- Failure to collect the parcel
- Multiple unsuccessful delivery attempts
the order may be returned to one of our fulfilment partners.
If this happens, we will contact you to discuss the available options. We may be able to arrange redelivery, however additional shipping charges may apply.
We cannot be held responsible for delays or additional costs resulting from incorrect delivery information supplied at checkout.
Refunds
We will notify you once we have reviewed your request and decided whether a refund is appropriate.
If approved, refunds will be issued to the original payment method used when placing the order.
Refunds are typically processed within 10 business days, although your bank or card provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at admin@myclubshop.pro.
Consumer Rights
Under the Consumer Rights Act 2015, consumers are entitled to receive goods that are:
- Of satisfactory quality
- Fit for purpose
- As described
If goods do not meet these requirements, you may be entitled to a repair, replacement, price reduction, or refund in accordance with your statutory rights.
Nothing in this Refund & Returns Policy affects your legal rights under UK consumer protection law.
Contact Us
If you have any questions regarding returns, refunds, damaged items, or delivery issues, please contact:
Email: admin@myclubshop.pro